Returns & Warranty
We want you to love your Salt Society jewellery! But purchasing online can sometimes be difficult so if for any reason you are unhappy with your purchase, we are happy to offer a full refund, store credit, or exchange, provided you send it back to us within 10 days of receipt.
You’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
JEWELLERY RETURNS
Jewellery returns will be managed with the same level of care as purchases. We appreciate your understanding and encourage you to choose your items mindfully.
Please Note:
- All items returned must be unworn/not tried on and undamaged in the original packaging.
- We do not accept exchanges or returns on bespoke/made-to-order items, or pieces that have been resized or altered.
- For hygiene reasons, we are not able to accept returns or exchanges on earrings unless they are faulty.
- Exchanges are possible if the item is available.
- Salt Society cannot refund delivery cost or any international tax or duties paid on non-faulty exchanged items.
- Once an item has been exchanged for a new size or item, it cannot undergo further exchanges.
To start your exchange/return process please email online@saltsocietynz.com
Please contact us immediately for the returns address.
WARRANTY
All our products come with a one-year warranty from the date of purchase. Gold-plated styles have a limited six-month warranty as how gold plating is cared for and worn are what determine longevity.
Proof of purchase is required for repairs or replacements.